Levels of Difficulty
Examples:

  1. The person is naïve, general public, or not knowledgeable.

    The person uses incorrect terminology or naive descriptions.

    I can never get this . . . this is all Greek to me . . . I've never been good at this . . . I have no idea . . . I can't . . . I've been trying to get the printer going, but the printer has so many buttons, I can't figure out which ones to push.

  2. The person has some general knowledge, but has little understanding of jargon.

    I can . . . I've done this before . . . I know where the settings are . . . I've connected the printer cable and have gone through the setup procedure, but the printer just prints gibberish when I send a file to print.

  1. The person is astute and knowledgeable, understanding the field and jargon.

The customer uses the correct jargon and volunteers suggestions that show a specialized knowledge of the product.

I've been doing this for ten years . . . I tried changing the settings in the software . . . I programmed a little routine to take care of the problem . . . I used my Web developer tools . . . The setup routine went fine and I was able to print a test page using the printer's internal test function, but the printer isn't printing the Word file. I don't think this printer driver is compatible with the latest version of Word because I can print an ASCII file with no problem.