Competency Exam 2
Procedure for this Examination

Read the case study below. Use the notes to write an e-mail in Microsoft Word. E‑mail it attached to a note to your instructor.

NOTE: You must use all of the skills you've learned in all the past lessons. You need such things as a clear thesis statement (meaning a statement of the contents), blocks, openings for the blocks, and headings. If your document doesn't contain everything explained in the previous lessons, we will return it for revision.

This is the list of skills you must demonstrate that you have mastered:

  • Follow e mail protocol and etiquette
  • Set goals.
  • Know your readers.
  • Choose strategies based on the goals and readers.
  • Use a standard letter or memo format.
  • For e mails and memos, always write a clear, meaningful subject line. For letters, use a "Subject" or "Re" line if your company customarily uses it.
  • Write a clear, complete introduction.
  • For e mails, letters, and memos, write a cordial beginning or buffer.
  • State the contents of the document at the end of the thesis.
  • For reports, state conclusions and recommendations in the introduction.
  • Write the explanations in blocks.
  • Keep explanations of a subject together in one block.
  • Check each block for focus.
  • Check each block for completeness.
  • Open each block with a statement of the contents.
  • Use headings to open blocks.
  • Bold field or data names to identify them as blocks.
Case study

Linda Talbot has written an e‑mail to Bryson Bickerton about two activities Linda and Bryson must accomplish: locate a speaker for the August meeting and decide when to meet with the new candidate for the administrative assistant position they have open. They will meet Wednesday afternoon to make final decisions about both. Linda will call Bryson this afternoon to set the time to meet on Wednesday. More information about the two subjects follows.

The company currently has two candidates for the administrative assistant position, but has just received a resume from a new candidate who looks very promising. The team responsible for hiring the administrative assistant needs to interview the new candidate before making a decision about whether to include him with the other two candidates as a viable possibility. All the members of the team must have the new candidate's resume before they meet to interview him. Linda knows most people can meet the new candidate on Monday afternoon.

Linda and Bryson must also locate a speaker this week for the August meeting so they can book the person. Larry Dirkson has compiled a list of five possible speakers with descriptions of their areas of specialty and credentials; Linda will attach the list to the e‑mail. The speaker from Ontime Services has good information, fifteen years speaking experience, and a book about time management behind her. She has told Linda she will speak on how supervisors can help employees manage their time.

Note that there are two topics for the e‑mail: hiring a speaker for the August meeting and interviewing candidates for the job opening in the office.

This is the e‑mail Linda writes to Bryson.

From: Linda Talbot
To: Bryson Bickerton
Cc:

Subject:
Bryson. August has no speaker. Audrey screwed up again. She has the brain of a warm rock. When do you want to meet the new candidate?

Let's do Ontime Services. She's got what it'll take.

Friday's it for the new person, so how about Monday afternoon? I'll call in the p.m.

L.

In Word, write a better e‑mail using the information in the case study. You are rewriting Linda's e-mail, not writing a response to it.

You will be evaluated on your ability to use the skills in these guidelines. NOTE: You must also demonstrate ALL the skills taught in previous lessons. You will be evaluated on every skill taught in the course thus far. Your e‑mail will be short, but we want you to use headings to show that you understand how to use them.