Explanation of the Opening Sample

    Paragraph 1

    The agents will need additional support from us in three areas: learning to use the new system, training their administrative assistants to use the system, and converting their old files so the new system reads them.

  1. Specific number: "three"
  2. Key word for the list category: "areas"
  3. Key words from the statement of contents: "additional support in three areas"
  4. First point key words: "learning to use the new system"
  5. Second point key words: "training their administrative assistants to use the system"
  6. Third point key words: "converting their old files so the new system reads them"

     

    Heading

    Learning to Use the New System

  7. Heading for the first main point.
  8. Uses the key words identically from the statement of contents.

     

    Explicit opening

    The first area in which the agents will need additional support is in learning to use the new system. They . . .

  9. Begins with a number or ordinal: "The first"
  10. Uses the category key words from the statement of contents: "area in which agents will need additional support"
  11. Introduces the first point using the key words identically as listed in the statement of contents: "learning to use the new system"